Design thinking is by no means a new approach: it is a well-established and much respected method for creating new and improved products and services. The beauty of design thinking is that it’s not just for designers. It applies the principles of design to other areas of business decision making. The design thinking approach is customer-centric,

When considering whether to implement AI or automation technology, it’s important to understand the difference between the two. This is certainly not an easy task as AI is often mistaken for automation due to the fact that AI often involves an element of automation and vice versa. As a result, it can be difficult for