As customer expectations rise and the availability of alternatives increase, businesses are rushing to deliver products to market more quickly to close the customer experience gap. For many organisations, shifting from waterfall to an Agile delivery approach has been seen as the key to faster and better delivery. But how many of these businesses are

Change management is a key and integral ingredient for successful transformations. However, in practice little investment in change management is seen, and when support is committed, it’s often embraced half-heartedly. According to Nital Hooper, a senior manager at consulting firm Servita, the ‘soft side’ of change should be a full-time job during transitions. As Frank Sinatra