Traditional banks have increasingly lost clientele to originally non-bank, new players on the market, in recent years. This is partly because they cannot offer customers the digital experience that FinTechs, established specialists and large technology companies can. A recently released report from strategic consultancy Bain & Company has examined why retail banks are at risk of losing

The lockdown brought in to slow the spread of Covid-19 in 2020 had a dramatic impact on the global economy, not least because it has shifted long-held consumer behaviours that retailers are having to adapt to for survival. Oli Freestone, Head of Capita Institute, has outlined how companies can shift to accommodate the newly formed